Privacy Policy

Glassworks Hounsell Ltd takes your privacy seriously. This policy explains how we use any personal data we collect about you.

What information do we collect about you?

We collect your information when you contact us to make an enquiry, whether it be via our website or over the phone. On initial enquiry, we will take your name, email address and a phone number. In addition to this, we may also store your postal address and contacts within your company, if we accept your quote.

Furthermore, we may also collect additional information via surveys and feedback forms.

Finally, we use cookies to collect website usage information, but we would never collect any information personal to you. We may occasionally carry out ongoing analytic recordings of user mouse movements and visits.

How do we use the information about you?

The information we collect is used to handle your enquiry and manage your account with us. If you agree, we will also add your email address to our mailing list.

Website analytical data is used to assess the effectiveness of our website, and this includes visit recordings.

Glassworks Hounsell Ltd will never share your information with a third-party for marketing purposes or otherwise.

How we store our information

Here at Glassworks store your information in different ways dependant on its usage;

  • We store all of the website enquiries we receive via our contact forms for up to 30 days.
  • We encrypt client information and store it in a separate online database facilitated by our CRM.
  • If you choose to join our mailing list, we process the information you provide and store it on MailChimp. Their privacy policy can be found at
  • We strip all of our website visitor recordings of any identifiable information before we store them on Hotjar. You can read more about Hotjar’s GDPR commitment here:

Accessing and removal of your data

You have the right to request a copy of the information that we hold about you at any time. If you would like a copy of this information or would like us to correct or remove anything we store about you, please contact us using the details below.

You can also unsubscribe from our marketing mailing list at any time using the link in the footer of any email sent from us.


We use cookies to collect information about your visit to our website. These cookies do not contain identifiable information and simply assign you a unique ID in order to track your visit throughout our site.

For more information about cookies, please visit:

It is possible to opt-out of cookies, the above website describes how to do this with your browser.

Changes to our privacy policy

We keep our privacy policy under regular review and directly post all of our updates here. We last updated our policy on the 1st  of June 2018

How to contact us

Please use the below information to contact us about our policies and your information:

Phone: +44 (0) 01384 560666
Address: Glassworks Hounsell Ltd, Park Lane, Halesowen, West Midlands, B63 2QS

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